Privacy Policy
Effective Date: March 16, 2026
At Kraken's Lucky Scoop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Personal Information We Collect or Process
Contact Details
We collect your name, email address, phone number, and shipping address when you place an order or contact us.
Financial Information
We collect payment information necessary to process your transactions. Payment card details are processed securely through our payment processor and are not stored on our servers.
Account Information
If you create an account, we collect your username, password, and account preferences.
Transaction Information
We collect details about your purchases, including products ordered, order history, and transaction amounts.
Communications with Us
We collect information when you contact us via email, phone, or chat, including the content of your messages and any attachments you send.
Device Information
We automatically collect information about your device, including IP address, browser type, operating system, and device identifiers.
Usage Information
We collect information about how you interact with our website, including pages viewed, links clicked, and time spent on our site.
Personal Information Sources
Directly from You
We collect information you provide when you make a purchase, create an account, sign up for our newsletter, or contact us.
Automatically Through the Services
We automatically collect certain information through cookies, web beacons, and similar technologies when you use our website.
From Our Service Providers
We receive information from third-party service providers who help us operate our business, such as payment processors, shipping carriers, and marketing platforms.
From Our Partners or Third Parties
We may receive information from business partners, analytics providers, and advertising networks.
How We Use Your Personal Information
Provide, Tailor, and Improve the Services
We use your information to process orders, deliver products, provide customer support, personalize your shopping experience, and improve our website and services.
Marketing and Advertising
We use your information to send you promotional emails, show you relevant advertisements, and inform you about new products and special offers. You can opt out of marketing communications at any time.
Security and Fraud Prevention
We use your information to detect and prevent fraud, protect our business, and ensure the security of our website and services.
Communicating with You
We use your information to respond to your inquiries, send order confirmations and shipping updates, and provide customer service.
Legal Reasons
We may use your information to comply with legal obligations, respond to legal requests, enforce our terms and conditions, and protect our rights and property.
How We Disclose Personal Information
We may share your personal information with:
- Service Providers: Third-party vendors who help us operate our business, including payment processors, shipping carriers, email service providers, and analytics providers.
- Business Partners: Partners who help us provide services or marketing.
- Legal Authorities: When required by law or to protect our rights, we may disclose information to law enforcement, regulatory agencies, or other authorities.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not sell your personal information to third parties for their own marketing purposes.
Relationship with Shopify
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases, and applications. Your information is stored on secure servers behind a firewall.
For more information about how Shopify uses your personal information, please see Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.
Third-Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Data
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.
Security and Retention of Your Information
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Restriction: You can request that we restrict the processing of your information in certain circumstances.
- Objection: You can object to our processing of your information for certain purposes.
Right of Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.
Right to Opt Out of Sales or Sharing for Targeted Advertising
Under certain U.S. state privacy laws, you have the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising purposes. To exercise this right, please visit our Privacy Choices page.
Managing Communication Preferences
You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email we send you, or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.
Complaints
If you have concerns about how we handle your personal information, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
Shipping Information
We currently ship only within the United States. International orders are not accepted at this time. All shipping addresses must be located within the USA.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Kraken's Lucky Scoop
Email: brittany@krakensluckyscoop.com
Website: krakensluckyscoop.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.